green%20peacock%20feathers_edited.jpg

FAQS

 

WHY IS THE COMPANY NAMED PEACOCK ANNOUNCEMENTS?

There are myriad versions of similar companies using Yard Card, Card My Yard, Yard Talk, Yard Signs, etc. and we wanted to differentiate our company from others. Peacocks are known for their flamboyance and loud squawk – particularly as they try to impress those around them. We don’t take ourselves TOO seriously, and when looking for a company name, it was obvious that a peacock needed to be involved.

DOES THE PEACOCK HAVE A NAME?

Of course. It’s Burt. Named after Burt Reynolds, the original show off.

ARE YOU LICENSED AND INSURED?

Peacock Announcements LLC is registered with the state of Florida’s Division of Corporations, and maintains all necessary legal requirements.

ARE YOU A LEGIT BUSINESS?

Is there any other kind? We operate as an LLC, and follow all local, state and federal laws.

DO YOU SERVICE AREAS OUTSIDE OF OAKLEAF/ARGYLE?

Absoflockinglutely.  Customers who live in 32065 always get complimentary delivery (since that's where our nest is) and we're happy to fly to other parts of Clay County and the west side of Duval County, though a delivery fee will apply. If you're not in one of our delivery areas, we'll be happy to refer you to a terrific yard carder in your area.

WHAT ARE YOUR HOURS?

Technically, we’re a bird and as such, we don’t have regular office hours. You never know when you need to fly or grab a snack. However, we do monitor and answer questions via email, social media and text between 8 am and 7 pm (Monday through Friday). Messages sent outside of these time frames will be answered as soon as possible once we open.

WHAT ARE THE DISPLAYS MADE OF?

The fancy word is Coroplast. But in more basic terms, it’s 4 mm plastic. Some pieces have the design applied as full-color vinyl, and other pieces it’s UV printed ink.

HOW ARE PEACOCK ANNOUNCEMENTS INSTALLED?

We use metal stakes to attach the letters, accents and signs to your yard. The height of the pieces varies, depending on the final design. The metal stakes are pushed into the ground (hence why we ask you to water the lawn the day of installation – a softer ground makes for easier installation) to ensure they are stable.

YOUR RENTALS RESERVATION FORM HAS A PLACE TO LEAVE A TIP. WHY WOULD I LEAVE A TIP BEFORE YOU EVEN INSTALL THE YARD ART AT MY HOME?

Great question. And there's certainly no requirement that you tip. We like bringing joy to as many people as we can, especially through partnerships with local nonprofits and schools. And when people asked if they could tip us, it felt awkward and weird to us, too. But then we realized tips could help fund our charitable program so we could donate to some of our customers' favorite nonprofit organizations and schools. Sometimes we use the tips to purchase much-needed items for charities or participate in programs (Holiday Angels, for example); sometimes we donate gift certificates for auctions; and other times, we block time on our calendar to donate installations for an event. Be sure to tell us about your favorite charity at checkout!

HBD Mariyah.jpeg

RENTALS

 

I LOVE MY DISPLAY SO MUCH I WANT TO MARRY IT. CAN I BUY THE SET?

Absolutely. $600.

WHAT IF I WANT THE WEEKDAY DISPLAY FOR LONGER THAN ONE DAY?

Extra days are available for $50; please message us to ensure the extra day is available when you book.

WHAT IF I WANT A MESSAGE THAT’S NOT A BIRTHDAY OR GRADUATION?

We can do that! Retirement, new job, baby shower, Titans Hate Week (the only time we’ll allow negative messages)…we can do it!

WHY CAN’T MY SPRINKLERS BE ON WHILE THE DISPLAY IS IN MY YARD?

Display pieces are water resistant and built for the outdoors, however sprinklers create a problem in that it’s a repetitive motion that batters the pieces over and over. That’s no bueno. So please be sure your sprinkler system is turned OFF on the display date.

WHAT IF THERE’S A HURRICANE?

Trust us. We want no part of hurricane-force winds and rain. Neither does Burt - makes it harder to fly. If a significant weather system is projected to impact our area (and thankfully we’re all familiar with tracking the CONE OF CONCERN), we’ll work closely with our clients whose displays may need to be moved to another date or cancelled.

IF I WANT TO POST ON MY SOCIAL MEDIA ACCOUNTS, IS THERE A HASHTAG I SHOULD USE?

We LOVE social media – and we’d be honored if you tagged us in your posts. Our hashtag is #SaysThePeacock and we can be found on Facebook (@PeacockAnnouncements), Instagram (@SaysThePeacock) and Twitter (@SaysThePeacock).

DO I GET TO PICK EXACTLY WHAT THE RENTAL DISPLAY WILL LOOK LIKE?

Now where is the fun in that? If you’d like to pick the exact pieces that are put in your yard, we recommend purchasing exactly what you’re looking for on Amazon, or through a party supply company. But if you’re looking to be a bit surprised, you believe in a little bit of Peacock magic and you like what you see on our website and social media channels, then we’d love to Peacock your yard!

CAN I HAVE TWO DIFFERENT MESSAGES (FOR EXAMPLE, A HAPPY BIRTHDAY AND A CONGRATS ON GRADUATION) AS PART OF ONE DISPLAY?

Yes, and we will discount the second message by 50% since we’re only delivering and picking up once.

CAN I MOVE THE LETTERS OR ACCENT PIECES?

No. Once the display is installed, please do not move any part of it. Our insurance policy does not allow for anyone except Peacock Announcements to handle the materials.

I LOVE BALLOONS. CAN I TIE SOME BALLOONS TO THE RENTAL DISPLAY?

We love balloons too – but we kindly request that you NOT attach anything (streamers, balloons, stickers, lighting, etc.) to any of the pieces. Though built for the outdoors, they are also somewhat delicate and can be damaged or scratched easily.

HOW LONG DOES IT TAKE TO SET-UP A RENTAL DISPLAY?

Most displays take between 15 and 25 minutes to set up. We make every effort to get in and get out as quickly as possible but sometimes a surprise in the lawn (like rocks, gravel, concrete, etc.) slows us down a bit.

WHAT TIME DO YOU SET-UP PEACOCK ANNOUNCEMENTS?

Unless weather is a factor, most Peacock Announcements are set up between 6 and 9 pm. If there’s a thunderstorm or weird Florida weather during that time, we may delay a bit to ensure the safety of our Peacock Posse.

WHAT TIME DO YOU PICK UP PEACOCK ANNOUNCEMENTS (RENTALS)?

Peacock pick up is between 6 pm and 9 pm.

CAN I KEEP THE RENTAL DISPLAY?

Unfortunately, no. It’s a RENTAL (unless you want to buy it for $600, then we’ll be happy to part ways with it).

CAN I MAKE SPECIAL REQUESTS FOR COLORS/DESIGN ELEMENTS/CHARACTERS?

We’d love it if you did! We can’t guarantee that every item/color/character will be included in your display, but rest assured, the Peacock does his very best to accommodate them. 

PRO TIP: The more lead time you give us when booking, the more likely it is we can try to fulfill a special request.

WHAT IF PART OF THE RENTAL DISPLAY IS STOLEN FROM MY YARD?

It is rare that this happens, however, if any pieces are stolen or damaged beyond repair, the person who booked the display will be charged $35 per damaged/stolen piece.

HOW DO I CONTACT YOU IF I NEED TO HAVE MY RENTAL DISPLAY REMOVED EARLY?

Contact us at 904-955-1278 (text is preferred) between 8 am and 9 pm to make those arrangements.

I LIVE IN A CONDO/TOWNHOME AND DON’T HAVE A LARGE YARD. DOES THAT MEAN IT CAN’T BE PEACOCKED?

Heck no! We’re a creative bunch and can find a way to make it worth no matter the size of the patch of grass. It may mean we shorten “Happy Birthday” to “HBD” or maybe we do the name with oversized numbers (for a birthday) with numerous vertical accents. It may take a little extra brain power and creativity, but if there’s a yard at all, we can do it!

I DON’T HAVE ANY GRASS – ONLY ROCKS. CAN YOU STILL INSTALL?

The short answer is no. However, we don’t like to say no unless there’s just absolutely no way we can do it that’s safe for the homeowner and our team, as well as doesn’t damage our stakes and display pieces. If you believe your yard has some challenges, please message us first before booking and we’ll use the magic of Google Street View and pictures you share to determine if we can do it.

WHY ARE WEEKEND RENTALS TWO-DAYS AND NOT ONE?

Honest answer: we like our Saturday nights. By having at least one night off a week, Burt is a much happier bird and more productive during the week. We’re all about bringing joy to our clients but we’re also about bringing joy to our friends and families so by setting this boundary, we’re accomplishing both. We’re sure everyone can understand – especially now – the importance of family and friends and spending time with your favorite people.

WHAT IS YOUR CANCELLATION POLICY FOR RENTALS?

In order to receive a full refund, cancellation must be made with at least 1 week's notice (from installation date). If the cancellation is made with less than one week until the installation date, we will refund 50% or credit your booking (at 100%) to a future date. Believe us – nobody wants to do the extra paperwork for a refund so a credit for a future booking (even if the occasion is different) works just great for us!

I’M ORDERING THIS FOR A YARD THAT ISN’T MY OWN. CAN I DO THAT?

You sure can – with one caveat. There must be at least one adult in the home we will be setting up at that knows we are coming. And you must agree to share our terms and conditions with them, as well as our pre and post installation instructions that will be texted to you. We don’t want to ruin surprises, however, it’s paramount someone at the home absolutely know we are coming and what the policies are.

 

WHAT IS YOUR CANCELLATION POLICY FOR KEEPSAKES?

There are no refunds or cancellations for keepsakes as these are custom orders that get underway once you place your order.